FAQ

1. How do I place an order?

Browse the products, add to your cart, and follow the secure checkout steps. Both registered and guest checkouts are available.

2. Can I edit or cancel my order after placing it?

Orders can be edited or canceled within 1 hour of placement. Please contact our support team immediately.

3. What are the delivery charges?

Delivery is free for orders over AED 250. A small fee applies for smaller orders, visible at checkout.

4. Do you offer international shipping?

Currently, we ship across the UAE. For international inquiries, please contact our sales team directly.

5. What happens if I’m not home during delivery?

Our courier will contact you to reschedule delivery or arrange pickup from a nearby collection point.

1. What payment methods do you accept?

We accept Visa, MasterCard, Apple Pay, and Cash on Delivery (COD) for select areas.

2. Is shopping on Excel Kitchen secure?

Yes. Our website uses industry-standard SSL encryption for all transactions and user data protection.

3. Do you offer installment payments?

Currently, we do not offer installment plans. However, we’re working on adding flexible payment options soon.

4. Will I get a payment confirmation?

Yes. After a successful payment, you'll receive a confirmation email along with your order invoice.

5. Is my personal information safe?

Absolutely. We comply with UAE data protection regulations and never share or sell your personal data.

1. What is your return policy?

You may return items within 7 days of delivery if they are unused and in original packaging. Terms apply.

2. How do I request a return or exchange?

You can request a return or exchange by contacting our customer service via email or WhatsApp.

3. What is the warranty period for your products?

All eligible items come with a minimum 1-year warranty. Some commercial appliances may offer extended warranties.

4. Who handles product repairs or servicing?

Our in-house service team and certified technicians handle repairs. Support is available across all Emirates.

5. How can I reach customer support?

We’re available 24/7 via live chat, email support@excelkitchenllc.com, or WhatsApp for any product or order inquiries.