Terms and Conditions
1. Introduction
Welcome to Excel Kitchen LLC (“Excel Kitchen”, “we”, “us”, or “our”). We provide our customers with top-quality commercial kitchen equipment available for purchase through our website at https://excelkitchenllc.com/ (“Website”). By accessing our Website and purchasing products from us, you agree to be bound by the following terms and conditions (“Terms”). If you do not agree with these Terms, please do not use our Website or purchase products from us.
2. Product Information
We strive to ensure that the information provided on our Website is accurate and complete. However, we do not guarantee that all product descriptions, prices, or images are error-free. We reserve the right to correct any errors, inaccuracies, or omissions and to update information or make changes at any time without prior notice.
3. Orders and Payment
When you place an order on our Website, you will receive a confirmation email. This confirmation email does not constitute acceptance of your order. Your order is only accepted once we dispatch the products to you. We accept payment via credit card, debit card, or cash on delivery. Full payment must be received before your order can be shipped. We reserve the right to cancel any order if payment cannot be processed.
4. Shipping and Delivery
We ship to most locations worldwide. Shipping costs vary depending on the destination, weight of the products, and the shipping method selected. Shipping charges will be added to your total order cost at checkout. We aim to dispatch your order within 2 business days of receiving payment. However, delivery times may vary depending on your location and chosen shipping method. We are not responsible for delays caused by the courier.
5. Returns and Exchanges
If you are not completely satisfied with your purchase, you may return the products within 7 days of receiving them for a full refund or exchange. Products must be returned in their original condition and packaging. Used or damaged products will not be accepted. To initiate a return, please contact us at info@excelkitchenllc.com, and we will provide you with return instructions. Refunds will be processed within 7 days after receiving the returned items.
6. Warranty
All of our products come with a manufacturer’s warranty. Warranty duration and coverage vary depending on the product. Please refer to the product description on our Website for specific warranty details. For warranty claims, contact us at info@excelkitchenllc.com, and we will guide you through the process.
7. Limitation of Liability
Our liability for any product purchased through our Website is strictly limited to the purchase price of that product.
8. Governing Law
These Terms, your use of the Website, and any purchases made through it shall be governed by and construed in accordance with the laws of the United Arab Emirates, without regard to any conflict of law principles.